Organs of the body training models

Privacy Policy

Last Updated: 2 March 2026

Introduction

MediCross ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website medi-cross.com and make purchases from our store. This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable US privacy laws.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, billing address, shipping address, phone number
  • Payment Information: Credit card details and billing information (processed securely through our payment processor)
  • Order Information: Purchase history, product preferences
  • Technical Information: IP address, browser type, device information, cookies, and usage data

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and customer service inquiries
  • Send you marketing communications (with your consent where required)
  • Improve our website and customer experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

Legal Basis for Processing (UK & EU)

Under UK and EU GDPR, we process your personal data based on:

  • Contract Performance: To fulfill orders and provide services you've requested
  • Legitimate Interests: To improve our services, prevent fraud, and operate our business
  • Legal Obligation: To comply with applicable laws and regulations
  • Consent: For marketing communications and non-essential cookies (where applicable)

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, email service providers, and hosting services
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK, EU, and USA. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Your Rights

For UK and EU Customers:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with your supervisory authority

For US Customers:

Depending on your state, you may have rights including access, deletion, correction, and opt-out rights under laws such as the California Consumer Privacy Act (CCPA) and other state privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years to comply with tax and accounting requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Marketing Communications

With your consent, we may send you marketing emails about our products and services. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us at hello@medicross.co.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@medicross.co.uk
Company: MediCross
Website: medi-cross.com

For UK and EU customers, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority in the EU.